HEAVYS IS A PRE-ORDER ITEM. PLEASE VIEW THE ADDITIONAL INFORMATION IN THE DISCLAIMER BELOW.
WHEN PLACING A PRE-ORDER FOR HEAVYS PRODUCTS, YOU WILL BE REQUIRED TO PROVIDE CERTAIN INFORMATION, SUCH AS YOUR ADDRESS AND BILLING INFORMATION. YOU REPRESENT AND WARRANT THAT ALL SUCH INFORMATION IS ACCURATE, AND YOU SHALL ENSURE THAT SUCH INFORMATION IS KEPT CURRENT.
HEAVYS SHALL HAVE NO RESPONSIBILITY TO CONFIRM YOUR SHIPPING INFORMATION AND SHALL HAVE NO LIABILITY IF YOU PROVIDE INACCURATE INFORMATION OR THE INFORMATION YOU PROVIDE LATER BECOMES OUTDATED. YOU CAN UPDATE YOUR SHIPPING INFORMATION AT ANY TIME AT LEAST 10 BUSINESS DAYS PRIOR TO YOUR PRODUCT BEING SHIPPED BY SENDING AN EMAIL TO GROWL@HEAVYS.COM AND REFERENCING YOUR ORDER NUMBER.
YOU ACKNOWLEDGE AND AGREE THAT HEAVYS MAY DECLINE OR DELAY RESERVATIONS TO AVOID OVERSUBSCRIPTION OR AS IT DEEMS APPROPRIATE. IF YOUR ORDER IS DECLINED YOU WILL BE ENTITLED TO REFUND OF THE PURCHASE PRICE YOU PAID
YOU WILL BE CHARGED THE PRE-ORDER PRICE OF THE PRODUCTS AT THE TIME OF PLACING THE PRE-ORDER.
YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED. ALTHOUGH WE WILL MAKE EFFORTS TO BEGIN DELIVERING PRODUCTS AS SOON AS REASONABLY PRACTICABLE, YOU UNDERSTAND AND AGREE THAT THERE MAY BE DELAYS. BECAUSE OF STRESSES IN THE INTERNATIONAL SHIPPING INDUSTRY, POST PANDEMIC MANUFACTURING CHALLENGES AND OTHER MATTERS OUTSIDE OF OUR CONTROL, ACTUAL SHIPPING DATES ARE SUBJECT TO CHANGE. WE WILL MAKE EFFORTS TO INFORM YOU OF ANY DELAYS.
IF HEAVYS IS UNABLE TO SHIP YOUR ORDER ON OR BEFORE THE ONE-YEAR ANNIVERSARY OF YOUR PLACING THE PRE-ORDER, HEAVYS SHALL ISSUE TO YOU A REFUND AND YOUR ORDER WILL BE CANCELED.
DUE TO VARIANCES IN THE MANUFACTURING PROCESSES, THE FINAL PRODUCTS SHIPPED TO YOU MAY VARY FROM THE IMAGE PUBLISHED HERE. HEAVYS DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY HEAVYS WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).
YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES AND SPECIFICATIONS ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE ACTUAL PRODUCT DELIVERED TO YOU MAY BE DIFFERENT FROM THE PROTOTYPE PRODUCT DISPLAYED OR DESCRIBED HERE. THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS SHIPPED TO YOU WILL BE THE LIMITED WARRANTY THAT ACTUALLY ACCOMPANIES THE PRODUCT DELIVERED TO YOU.
UNDER NO CIRCUMSTANCES WILL HEAVYS BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO YOUR ORDER. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OR DISPUTE RELATED TO YOUR ORDER OR THE PRODUCT WILL BE THE REFUND OF THE PURCHASE PRICE YOU PAID.
ALTHOUGH WE WILL MAKE EFFORTS TO BEGIN DELIVERING PRODUCTS AS SOON AS REASONABLY PRACTICABLE, YOU UNDERSTAND AND AGREE THAT THERE MAY BE DELAYS. AN ESTIMATED TIME OF DELIVERY (ETD) IS ONLY AN ESTIMATE, IS SUBJECT TO CHANGE, AND HEAVYS DOES NOT REPRESENT OR WARRANT THAT IT WILL BE ABLE TO SHIP THE PRODUCT BY THE ESTIMATED DATE.
AS A RESULT, IN THE EVENT THAT A DELAY ARISES AND THE ESTIMATED SHIPMENT AND/OR RELEASE OF THE PRODUCT IS NOT MET, HEAVYS IS NOT RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DUE TO THE DELAY, NOR SHALL IT BE OBLIGATED, EXCEPT AS SET FORTH IN THESE TERMS, TO PROVIDE ANY DISCOUNTS, REFUNDS OR CREDITS DUE TO ANY SUCH DELAYS. WE WILL PROVIDE YOU PERIODICAL UPDATES WITH RESPECT TO SUCH DELIVERY SCHEDULE.
By following this process, we aim to provide a smooth and hassle-free experience for our customers who need to make a return.
Customers who purchased our headphones from our website are eligible for returns within 14 days of receiving the order. Headphones must be in new and unused condition and returned in their original packaging. *Customers who backed our project on Kickstarter or Indiegogo are not eligible for returning their perks.
Customers are responsible for the cost of shipping their headphones back to us for returns or exchanges. We recommend using a trackable shipping service to ensure safe delivery.
We do not accept returns or exchanges for headphones that have been damaged due to misuse, abuse, or neglect, or for headphones that have been customized or personalized. We do not accept returns or exchanges for headphones that will be returned not in the original condition. Returns are only accepted for headphones that have not been used beyond what is necessary to test them. We do not accept returns for headphones that have been used for an extended period of time, damaged, or show signs of wear and tear. This includes headphones that have been exposed to sweat, dirt, or other substances. We reserve the right to reject any returns that do not meet our criteria for eligibility.
Customers outside of the United States are responsible for any customs fees or taxes associated with their return shipment. We recommend consulting with your local customs office before returning any items.
If the headphones are found to be defective within the warranty period, we will repair or replace them at no cost to the customer. If a repair or replacement is not possible, a refund will be issue. Please visit our full warranty