Refund policy
Return Process:
By following this process, we aim to provide a smooth and hassle-free experience for our customers who need to make a return.
- Check Eligibility - When a customer contacts us about a return, we will first check their eligibility based on the criteria outlined in our return policy. This may include verifying the date of purchase, condition of the headphones, and proof of purchase. We strictly inspect all return items to ensure adherence to our policy.
- Confirmation and Shipping Instructions - If the customer is eligible for a return, we will reach out to them to provide confirmation and shipping instructions. This may include providing a return instructions for shipping the headphones back to our storage facility.
- Ship Headphones - Once the customer has shipped the headphones back to our storage facility, we will inspect them to ensure they meet the conditions outlined in our return policy. If the headphones meet our requirements, we will process the return.
- Refund - We will issue a refund for the purchase price of the headphones within 14 days of receiving the returned headphones. The refund will be issued to the original payment method used at the time of purchase.
Eligibility:
Customers who purchased our headphones from our website are eligible for returns within 14 days of receiving the order. Headphones must be in new and unused condition and returned in their original packaging*.
(*For backers: Kickstarter and Indiegogo platform policy does not provide backers eligibility on returning perks)
Refunds:
- If the headphones are returned within the eligibility period and meet the conditions, customers can receive a refund for the purchase price of the headphones.
- The refund amount will be for the purchase price of the headphones, minus any applicable fees.
- We do not offer refunds for shipping costs.
- We do not offer refunds for any taxes or duties paid on the original purchase.
- Refunds will be issued to the original payment method used at the time of purchase. It may take up to 14 days for the refund to be processed and appear on the customer's account.
Shipping and duties:
Customers are responsible for the cost of shipping their headphones back to us for returns or exchanges. Please use a trackable shipping service to ensure safe delivery.
Customers outside of the United States are responsible for any customs fees or taxes associated with their return shipment. We recommend consulting with your local customs office before returning any items.
Non-Returnable Items:
We do not accept returns or exchanges for headphones that have been damaged due to misuse, abuse, or neglect, or for headphones that have been customized or personalized. We do not accept returns or exchanges for headphones that will be returned not in the original condition. Returns are only accepted for headphones that have not been used beyond what is necessary to test them. We do not accept returns for headphones that have been used for an extended period of time, damaged, or show signs of wear and tear. This includes headphones that have been exposed to sweat, dirt, or other substances. We reserve the right to reject any returns that do not meet our criteria for eligibility.
We Can-Not apply discount or coupon codes after a payment is made, in order for a discount to apply it must be added before the payment confirmation.
Note we can - NOT change the delivery address once a payment is confirmed and made. The customer is liable for any loss of package resulting from a faulty address entry.
Warranty:
If the headphones are found to be defective within the warranty period, we will repair or replace them at no cost to the customer. If a repair or replacement is not possible, a refund will be issue. Please visit our full warranty
