FAQ

Pre Order Disclaimer

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HEAVYS IS A PRE-ORDER ITEM. PLEASE VIEW THE ADDITIONAL INFORMATION IN THE DISCLAIMER BELOW.

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WHEN PLACING A PRE-ORDER FOR HEAVYS PRODUCTS, YOU WILL BE REQUIRED TO PROVIDE CERTAIN INFORMATION, SUCH AS YOUR ADDRESS AND BILLING INFORMATION. YOU REPRESENT AND WARRANT THAT ALL SUCH INFORMATION IS ACCURATE, AND YOU SHALL ENSURE THAT SUCH INFORMATION IS KEPT CURRENT.

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HEAVYS SHALL HAVE NO RESPONSIBILITY TO CONFIRM YOUR SHIPPING INFORMATION AND SHALL HAVE NO LIABILITY IF YOU PROVIDE INACCURATE INFORMATION OR THE INFORMATION YOU PROVIDE LATER BECOMES OUTDATED. YOU CAN UPDATE YOUR SHIPPING INFORMATION AT ANY TIME AT LEAST 10 BUSINESS DAYS PRIOR TO YOUR PRODUCT BEING SHIPPED BY SENDING AN EMAIL TO GROWL@HEAVYS.COM AND REFERENCING YOUR ORDER NUMBER.

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YOU ACKNOWLEDGE AND AGREE THAT HEAVYS MAY DECLINE OR DELAY RESERVATIONS TO AVOID OVERSUBSCRIPTION OR AS IT DEEMS APPROPRIATE. IF YOUR ORDER IS DECLINED YOU WILL BE ENTITLED TO REFUND OF THE PURCHASE PRICE YOU PAID
YOU WILL BE CHARGED THE PRE-ORDER PRICE OF THE PRODUCTS AT THE TIME OF PLACING THE PRE-ORDER.

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YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING ONCE YOUR ORDER HAS SHIPPED. ALTHOUGH WE WILL MAKE EFFORTS TO BEGIN DELIVERING PRODUCTS AS SOON AS REASONABLY PRACTICABLE, YOU UNDERSTAND AND AGREE THAT THERE MAY BE DELAYS. BECAUSE OF STRESSES IN THE INTERNATIONAL SHIPPING INDUSTRY, POST PANDEMIC MANUFACTURING CHALLENGES AND OTHER MATTERS OUTSIDE OF OUR CONTROL, ACTUAL SHIPPING DATES ARE SUBJECT TO CHANGE. WE WILL MAKE EFFORTS TO INFORM YOU OF ANY DELAYS.

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IF HEAVYS IS UNABLE TO SHIP YOUR ORDER ON OR BEFORE THE ONE-YEAR ANNIVERSARY OF YOUR PLACING THE PRE-ORDER, HEAVYS SHALL ISSUE TO YOU A REFUND AND YOUR ORDER WILL BE CANCELED.

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DUE TO VARIANCES IN THE MANUFACTURING PROCESSES, THE FINAL PRODUCTS SHIPPED TO YOU MAY VARY FROM THE IMAGE PUBLISHED HERE. HEAVYS DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PROTOTYPE PRODUCT DISPLAYED BY HEAVYS WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE).

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YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES AND SPECIFICATIONS ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE ACTUAL PRODUCT DELIVERED TO YOU MAY BE DIFFERENT FROM THE PROTOTYPE PRODUCT DISPLAYED OR DESCRIBED HERE. THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS SHIPPED TO YOU WILL BE THE LIMITED WARRANTY THAT ACTUALLY ACCOMPANIES THE PRODUCT DELIVERED TO YOU.

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UNDER NO CIRCUMSTANCES WILL HEAVYS BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO YOUR ORDER. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OR DISPUTE RELATED TO YOUR ORDER OR THE PRODUCT WILL BE THE REFUND OF THE PURCHASE PRICE YOU PAID.

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ALTHOUGH WE WILL MAKE EFFORTS TO BEGIN DELIVERING PRODUCTS AS SOON AS REASONABLY PRACTICABLE, YOU UNDERSTAND AND AGREE THAT THERE MAY BE DELAYS. AN ESTIMATED TIME OF DELIVERY (ETD) IS ONLY AN ESTIMATE, IS SUBJECT TO CHANGE, AND HEAVYS DOES NOT REPRESENT OR WARRANT THAT IT WILL BE ABLE TO SHIP THE PRODUCT BY THE ESTIMATED DATE.

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AS A RESULT, IN THE EVENT THAT A DELAY ARISES AND THE ESTIMATED SHIPMENT AND/OR RELEASE OF THE PRODUCT IS NOT MET, HEAVYS IS NOT RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DUE TO THE DELAY, NOR SHALL IT BE OBLIGATED, EXCEPT AS SET FORTH IN THESE TERMS, TO PROVIDE ANY DISCOUNTS, REFUNDS OR CREDITS DUE TO ANY SUCH DELAYS. WE WILL PROVIDE YOU PERIODICAL UPDATES WITH RESPECT TO SUCH DELIVERY SCHEDULE.

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FAQs

The Product

Do you have a built-in microphone?

Yes, built in microphone is included.

What are the different Heavys operation modes?

Wired Pure Passive - Analog Aux / USB type C connection with no Noise cancelation.

Bluetooth Passive - Bluetooth connection without Noise cancelation.

Bluetooth ANC - Bluetooth connection with active noise cancelation.

Bluetooth Transparent - This mode lets you better hear your surroundings without removing your headphones.

How to update the Firmware?

*At this time, updates are available on Windows operating system only.

1.Download the firmware update (We will send you an email).

2.Connect headphones to your computer with the included USB cable.

3.Double-click the HEAVYS UPDATER icon to launch the program.

4. Follow the on-screen instructions to update the firmware.

5.Wait for a success message before disconnecting from your computer.

6.Enjoy your new upgraded Heavys headphones.

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Will there be a Heavys mobile app?

Certainly, we are currently developing an app that will enable the management of specific headphone features and incorporate some exciting new advancements in the near future.

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What’s in the box?

With your purchase, you will get a tech-packed brand new pair of Heavys black headphones. The headphones arrive with a triple-purpose USB-C cable that can be used for charging, listening, and for Firmware updates.

If you want to listen in wired mode through an AUX connection, you can purchase AUX cables as addons. Heavys offers 2 lengths of 3.5 mm AUX cables: normal length 1.3 meters (~4.25 ft) or extra long 3 meters (~9.85 ft).

Does Heavys offer a Carry / Travel case

Yes, we do. It is available for purchase on our online store.

What is Firmware?

Firmware refers to the software that is integrated into your headphones. Just like any other software, firmware can be updated to improve functionality and add new features. We periodically release firmware updates for your Heavys to ensure that you continue to enjoy optimal performance and premium sound quality. Don't worry. Updating your firmware is a straightforward process that we've made as easy as possible.

Can I make phone calls with Heavys?

Yes, a built-in microphone for calls and voice commands is included.

What cables are included and what cables can we purchase as add-ons?

Cable included: USB-C to USB-C 1.4 meters (~4.59 ft for charging and wired mode listening & Firmware updated).

Addon cables you can purchase: SHORT AUX 3.5mm 1.3 meters (~4.25 ft) ; LONG AUX 3.5mm 3 meters (~9.85 ft).

How will Heavys sound when listening to other music genres?

Heavys headphones are designed to be great headphones at an affordable price for any music genre.

They pack strong spec and technological innovation that helps create a great all-around set of headphones. As we are geared for heavy music, the features complement that (such as loudness enhancement w/o hearing damage), but that does not mean you will not have an awesome listening experience in other musical environments.

Shells

How do I replace the shells?

Please review our Shells replacement page carefully at: https://www.heavys.com/shells-instructions

What shells designs are available?

Check out the available designs at: https://www.heavys.com/shells

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Shipping & Taxes

Does shipping costs cover local taxes and fees?

For taxes, every country has its own taxes and procedures. You are responsible for paying any taxes or specific country duties, if applicable, in your country or state as with any other consumer electronic goods ordered online.

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Orders

Can I combine orders so that they ship together?

At this time, we can not combine orders. If you wish to order extra headphones or an add-on, please create a new order.

I did not receive a tracking number for my order.

You'll receive an email with tracking info once we ship your order.

When will my pre-order be shipped?

Orders before April 5th - We started shipping for orders that were made before April 5th. Orders are sent depending on your order location, order time, and order content. H1H backorders will be shipped out gradually over a period of 3 months [May-July]. You will receive another email with the tracking number as your order is shipped.

New orders - If you plan to buy it now, the current estimation is August 2023. Please note that this is an estimate, as you're pre-ordering the product, and production delays could arise. You will receive another email with the tracking number as your order is shipped.

Tech / Spec

Can I wear my glasses when using the Heavys Headphones?

Yes, you can wear your glasses with the headphones. However, to ensure good bass quality, the cushions should be positioned somewhat close to your ears, which may create some pressure. But don't worry, the pressure will be evenly distributed around your ears and the cushions are designed to be super soft for maximum comfort.

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Are you going to implement LDAC support?

LDAC is not supported.

How much Heavys headphones weigh?

Weight: 255 g / 9 oz

How is the battery life?

Our battery lasts 50 hours without ANC (Noise-canceling, aka Hell Blocker), and 40hrs with ANC.
Like any electrical device, extreme cold may damage the battery, we do not recommend taking the headphones out to temperatures below -20℃.

What is the earcup size

The depth at the rear side will be 28 mm (1.1 Inches) which should be enough for most ears.

How is the battery life in extreme heat?

At 55℃ (131 F) a full battery charge will last 90% time compared to a controlled temperature.

How is the battery life in extreme cold?

At -10℃ (14 F) a full battery charge will last 60% time compared to a controlled temperature.

Does the USB cable include an analog or digital signal?

The USB-C socket is for charging and digital data exchange. It is designed to be a digital input to the internal DAC. The analog input is a balanced 2.5mm 4-pole socket.

The built-in DAC will be driven by a Mac or PC, an iPad with USB-C, or an Android Smartphone or Tablet using a USB cable. An iPhone or iPad without USB-C can be used with a dedicated adapter.

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What Bluetooth version is used?

5.1

What is Heavys frequency range?

Frequency range: 5 Hz to 46 kHz.

What is the Max SPL on Heavys?

According to IEC 62368-1

What Codecs are supported?

SBC, AAC, aptX adaptive, LHDC.

Will they connect to a PC using the USB-C cable?

Yes.

What is the THD?

THD at 100 dB SPL, 1 kHz: >0.05%*

Are Heavys wired or wireless?

You can use and listen to Heavys, both wired and wireless. Heavys supports 5.1 BLE Bluetooth but is also wired in through USB-C or AUX 3.5mm.

Will the ear pads be replaceable?

Yes, you will be able to order them from us and replace them by yourself. The head pad is planned to be replaceable, but you’ll need to ship the headphones to us. Keep in mind they are not available at this time.

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Service / Warranty

What is included in my Warranty?

We offer a one-year limited warranty on all of our headphones, please review our full warranty page at: www.heavys.com/warranty

What replacement parts are available ?

Earpads foam & Shells only.