FAQs
The Product
What’s in the bundle box?
Our Heavys Headphones Bundle includes Heavys H1H Headphones, Premium travel case, 1.3 meters (~4.25 ft) Aux Cable and a triple-purpose USB-C cable that can be used for charging, listening, and for Firmware updates
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Our Heavys Shells + Headphones Bundle includes everything in the regular Headphones bundle plus a pair of the selected custom Snap-On shells.
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For accessories such as a travel case, merch and cables, visit here: https://www.heavys.com/collections/frontpage
For Shells visit Here:
https://www.heavys.com/collections/shells
What are the H1H Headphones Product Specifications
Heavys H1H Headphones - full Product Overview can be seen HERE
Type
Full size around-the-ear headphone
Drivers
Dynamic
Drivers per side
4 (2 low / mid range speakers, 2 high frequency tweeter)
Frequency range
5 Hz to 46 kHz / 5 Hz to 24 kHz as Bluetooth headset
THD at 100 dB SPL, 1 kHz: >0.05%
Weight
410 g / 14.5 oz
BT Version
5.1
Codecs
SBC, AAC, aptX adaptive
Battery lifetime
up to 50 h
Noise Cancelling
High efficiency PNC combined with a mild ANC for lowest levels of perceived disturbance (Labeled HB: HellBlocker)
Modes
Wired Pure Passive, BT Passive, BT ANC, BT Transparent
Max SPL
According to IEC 62368-1
Voice Pick up
2 microphone end-fire array
Controls
Volume up / down, play / pause, next / previous song, take / decline / end a call
USB
USB-C socket for charging and digital in
How will Heavys perform for Gaming
Heavys Immersive Sound will be perfect for Gaming, we've received endless positiver feedback about this experience.
Note that the built in mics of the H1H are digital, so only work over bluetooth.
You will need our analog zero latency cable and mic to connect to most consoles or if you want a wired experience with a mic.
we offer all of this included in our Gaming Bundle HERE
make sure to properly insert cable all the way for best sound.
What are the different Heavys operation modes?
Passive Analog Mode - Analog cable connected with headphones off, no noise cancellation or button control, analog signal goes directly to the drivers.
Analog Active Mode - analog cable connected with headphones on, signal goes to internal ADC, noise cancellation is available, but no controls.
USB-C Passive Mode - USB-C cable connected with headphones off, no ANC or controls, Hi res uncompressed digital signal from USB-C to internal DAC only.
USBC Active Mode - USB-C cable connected with headphones on, ANC and controls are available, uncompressed Hi res digital signal from USB-C to internal DAC.
Bluetooth Passive Mode - Bluetooth connection without Noise cancellation.
Bluetooth ANC Mode - Bluetooth connection with active noise cancellation.
Bluetooth Transparent Mode - This mode lets you better hear your surroundings without removing your headphones.
Will there be a Heavys mobile app?
the HEAVYS App is now live on the Apple Store and Google Play store.
for all app FAQ please visit this page:
https://www.heavys.com/pages/heavys-mobile-app-faq
The App includes an EQ, firmware updates and enable the enhancement of exciting new advancements in the near future.
Can I connect Heavys to my iPhone or Android Phone?
Absolutely. Heavys comes Bluetooth enabled and you can easily connect it with any phone or device that supports Bluetooth.
Does Heavys offer a Carry / Travel case
Yes, we do.
Our Headphone Bundles all come with a Premium protective And Eco-Friendly Travel Case.
You can purchase and additional case here: our online store.
Can I make phone calls with Heavys?
Yes, a built-in microphone for calls and voice commands is included.
What cables are included and what cables can we purchase as add-ons?
Cable included:
* USB-C to USB-C 1.4 meters (~4.59 ft for charging and wired mode listening & Firmware updates).
* Regular AUX cable 3.5 to 2.5 mm 1.3 meters (~4.25 ft).
Cables you can purchase:
- 1. LONG AUX 3.5 to 2.5 mm 3 meters (~9.85 ft
- 2. SILVER-COATED Premium Aux Cable. - RECOMMENDED
- 3. Zero latency audio cable with boom mic arm for gaming
Do you have a built-in microphone?
We have 5 built-in microphones perfect for voice calls and enhanced noise cancelation. Please note, voice calls and mics are designed to be available via bluetooth only (not via audio cable)
How will Heavys sound when listening to other music genres?
Heavys headphones are designed to be great headphones at an affordable price for any music genre. They pack strong specs and technological innovations that help create a great all-around set of headphones. As we are geared for heavy music, the features complement that but you will have an excellent experience listening to any music. .
Are Heavys Wired or Wireless?
Heavys can be used and listened to in both wired and wireless modes. They support 5.1 BLE Bluetooth and can be wired in through USB-C or an analog 2.5mm to 3.5mm cable which is included in every bundle.
I cant hear sound well or from both sides with the audio or gaming cable inserted
Make sure the cable is properly inserted all the way in. and that the shoulder of the connector fits the shoulder of the headphones around the jack in the right angle
What does each of the light indicators mean?
Blue / Red blinking: Pairing
Blue / Green blinking: Pairing successful (3 seconds)*
Blue: Bluetooth connection
White: USB Audio
Green: Analog Audio
Red: Charging
Red Blinks: Battery Low
Shipping & Taxes
When will my order ship and be delivered
Good news! Heavys are in stock and ready for immediate shipment! As soon as you place your order, we'll process it swiftly within 1-2 business days
Actual delivery times vary between countries. Please note that while our couriers will deliver the package as fast as possible, the import and customs process within your country may delay the delivery date and is out of our control
Does shipping costs cover local taxes and fees?
We include tax, duties and VAT for most countries for most orders, and it will be specified during checkout. In some cases, specific country duties, if applicable, will need to be reconciled directly as with any consumer electronic goods ordered online since every country has its own taxes and procedures.
Do you ship internationally?
Absolutely! We offer shipping to many countries worldwide including the US, UK, CA, AU, JP, EU and many more. Wherever you are, we've got you covered! full list is available on the checkout page dropdown.
Will you ship to Russia or Ukraine?
Unfortunately we currently can not ship to Russia and Ukraine.
Mobile App (Now Available)
How to use the EQ in the app
1. Make sure your headphones are connected to the Heavys app
2. Make sure you are playing music in one of your music apps. (EQ will only be visible when music is actively playing)
for all app FAQ and how to use the EQ please visit this page:
What is included with Heavys Mobile App?
for all app FAQ please visit this page:
Im having issues with the app
for all app FAQ please visit this page:
Shells
How do I replace the shells?
The shell is attached by four grooves in the H1H headphones located on the outside of the cup. In order to detach the shell, place your thumb on one side for leverage and use your middle and index fingers on the other side to pull the shell off the cup.
In order to mount the new shell, place it in the same place as the old one and push until you hear a click.
What are Heavys Shells
Heavys Shells are an innovative way to personalize your Headphones with custom designs and artist collaborations. Shells utilize an interchangeable 'Mix & Match' method. You can collect as many shells as you want and swap them out through a simple snap-on system.
What shells designs are available?
Shells are designed to be interchangeable. You can collect multiple shells to customize your headphones as you please. Check out the available designs on the Shells Collection
Do you offer personal Shells customisation
At the moment, we don't offer shell customization services.
However, we add new designs and artists every month.
if you have specific bands or ideas in mind that you'd like to suggest to us, we would greatly appreciate your input. Please feel free to send your suggestions to partnerships@heavys.com, and we'll certainly consider them for future offerings or improvements.
Service / Warranty
What is included in my Warranty?
We offer a one-year limited warranty on all of our headphones, please review our full warranty page.
What replacement parts are available ?
Shells are available for replacement.
The ear pads will be replaceable in the future. Additionally, the headpad is also planned to be replaceable. Please note that these replacement parts are not yet available, but soon
Orders
When will my order be shipped?
REGULAR ORDERS are shipped within 2 business days of placing your order.
You will receive an email with the tracking number as your order is ships.
PRE-ORDERS (only made before Nov 2023): Most H1H pre-orders were shipped. If you have pre-ordered and still have not received your order please contact us viasupport@heavys.com
What is your return policy?
Our return policy allows customers who purchased headphones from our website to return them within 14 days of receiving the order, as long as they are in new and unused condition with original packaging.
Refunds are issued for the purchase price minus any fees including shipping fees and are processed within 14 days to the original payment method after we receive the returned item.
Customers are responsible for return shipping costs and any customs fees for international returns.
We do not accept returns for damaged, customized, or heavily used headphones. The warranty covers defects within the warranty period.
Shipping Address
We ship to both residential and commercial addresses within the United States and internationally.
Please take note that we do NOT ship to P.O. boxes and FPO/FPO addresses will require a special delivery service and fee
Do you offer Split Payments option?
Yes! You can use Shop Pay for payments in the US, or Klarna for payments in other countries. Paypal is available as well with payment options in some countries
Tech / Spec
How is the battery life?
Our battery is one of the top in the market - it lasts 50 hours without ANC (Noise-canceling, aka Hell Blocker), and 40hrs with ANC.Like any electrical device, extreme cold may damage the battery, so we do not recommend taking the headphones out to temperatures below -20℃.
Will they connect to a PC using the USB-C cable?
Yes.
Are you going to implement LDAC support?
LDAC is not supported.
What is the earcup size
The depth at the rear side will be 28 mm (1.1 Inches) which should be enough for most ears.
How is the battery life in extreme heat?
At 55℃ (131 F) a full battery charge will last 90% time compared to a controlled temperature.
Does the USB cable include an analog or digital signal?
The USB-C socket is for charging and digital data exchange. It is designed to be a digital input to the internal DAC. The analog input is a balanced 2.5mm 4-pole socket.
The built-in DAC will be driven by a Mac or PC, an iPad with USB-C, or an Android Smartphone or Tablet using a USB cable. An iPhone or iPad without USB-C can be used with a dedicated adapter.
What Bluetooth version is used?
5.1
Can I wear my glasses when using the Heavys Headphones?
Yes, you can wear your glasses with the headphones.
What is Heavys frequency range?
Frequency range: 5 Hz to 46 kHz.
What Codecs are supported?
SBC, AAC, aptX adaptive
What is the THD?
THD at 100 dB SPL, 1 kHz: >0.05%*
Are Heavys wired or wireless?
You can use and listen to Heavys, both wired and wireless. Heavys supports 5.1 BLE Bluetooth but is also wired in through USB-C or AUX 3.5 to 2.5mm.
Are the Ear pads / Head pads be replaceable?
Yes!! we offer replacement kits for Ear Pads HERE and your HEAD PADS HERE
We also offer a Head Pad for Smaller heads with extra cushioning HERE
Do You have a Frequency Response Graph
Frequency Response Graphs change depending on several non-objective parameters and we do not offer one at this time
How can I make Heavys Volume even Louder?
Please check Audio Normalization on spotify, Soundcheck on Applemusic and other sound Features on your music streaming app or phone if using bluetooth.
Different phone devices have various configurations that can change and limit the dynamic range.
Please note we do not recommend listening on high levels for a prolonged time
Please explore Transparency mode as well for calls and see your preference
