Welcome to Heavys USA Self-Service Returns Portal 

Please follow these steps to ensure a smooth return process:


1) Pack Your Item: Securely repackage the headphones in the original packaging. This step is crucial to ensure the safety of your item during transit.


2) Create a Return Label: Fill out the form below to generate a prepaid return label.


3) Ship the Item: Use the prepaid return label to send back the item.


Once the returned item is received we will inspect it and move forward to replacement.