Heavys Mobile APP FAQ

Q: Is the app available for iOS and Android?
A: Yes, although for some early batches, a firmware (FW) upgrade is required to use the iOS version. You can perform this upgrade through an Android phone or via a USB updater HERE. Once the upgrade is complete, you’ll be able to use the app on iOS.

 

Q: I connected my H1H to the app, but I can’t hear music through them.
A: As mentioned in the app instructions, you need to first pair your H1H with your phone directly, and then connect them through the app.

 

Q: How can I tell if my H1H has the latest firmware?
A: When connected to the app, it will notify you if your firmware is up to date. If not, you'll be prompted to update.

 

Q: Why is it important to update my firmware?
A: Firmware updates provide crucial bug fixes and new features that improve the overall usability of your headphones.

 

Q: Are my EQ settings saved when I close the app?
A: Yes, EQ settings are persistent and saved directly within the headphones.

 

Q: What is the 5-band equalizer, and how do I use it?
A: Quick Guide to Using a 5-Band Equalizer (EQ) at the bottom of this page 

 

Q: How do I connect my headphones to the app?
A: First, connect your H1H to your phone, then open the app and connect the headphones through it.

 

Q: How do I update the firmware of my headphones?
A: Once your headphones are connected to the mobile app, the app will notify you if a firmware update is available.

 

Q: What should I do if the app is not detecting my headphones?
A: Ensure the headphones are not paired to another device at the same time.

1. You may need to select 'Forget Device' on other devices.
2. you may need to 'forget device' from your own bluetooth list on your phone and then pair again the headphones to phone. 

 

Other Questions

Q: I am connected to my phone, but the app is failing to connect to my H1H.
A: The following issues might prevent the app from connecting:

1. You are using multipoint, so ensure you are connected to only one device (your phone) to use the app.
2. If you have an iOS phone, update the H1H firmware via an Android phone or USB updater before using the app on iOS.
3. You may have a Xiaomi/Redmi phone, or another manufacturer that uses non-standard Bluetooth hardware/firmware, which is outside our control.
   
   

Q: I tried using the EQ, but an error screen appeared.
A: To use the EQ, you must be connected to your phone first, then to the app, and finally stream music through your H1H.

 

Q: I experience crashes when accessing the EQ.
A: Ensure your firmware is updated to the latest version (currently 2.6.4) through the app.

 

Q: Can I use the EQ without updating the firmware?
A: You might be able to, but it may result in poor sound quality, potential crashes, and a reset of the headphone’s internal chipset.

 

Q: Can I play music during a firmware update?
A: It’s recommended not to play music during the update to avoid accidental button presses or power downs. However, the update should proceed even if music is playing, except during the final stage, which involves a reset.

 

Q: I updated my firmware, but now I can’t connect to my headphones.
A: You may need to select 'Forget Device' in your phone’s Bluetooth menu, re-pair your H1H, and reconnect to the app after the update.

 

Q: After a firmware update, I see two devices available, but one won’t connect.
A: This can happen after a firmware update. Your phone may identify the headphones as a new device. Simply select 'Forget Device' in the Bluetooth menu and re-pair the headphones.

 

Q: I hear a clicking sound when adjusting the EQ sliders.
A: This issue occurs on certain Android devices and will be fixed in a future update.

 

Q: What should I do if a firmware update fails?
A: Close the app, restart your headphones, and then restart the firmware update process.

 

Q: Will there be a desktop app as well? 
A: Currently available are the mobile apps.  We may have a desktop app in future. 

Download on the Apple App Store: 

Download on the Google Play Store

 

Learn more about how to use our EQ HERE: 

Quick Guide to Using a 5-Band Equalizer (EQ)

A 5-band EQ allows you to adjust different frequency ranges of your audio to shape the sound to your liking. Here's a simple guide to help you get started:

1. Understand the Frequency Bands

Each band on a 5-band EQ represents a specific range of frequencies:

• Low (Bass): Affects the deep, thumping sounds like bass guitars and drums.
• Low-Mid: Influences the warmth and fullness of the sound.
• Mid: Covers most of the vocal and instrument presence.
• High-Mid: Impacts the clarity and attack of vocals and instruments.
• High (Treble): Controls the brightness and sizzle, such as cymbals and high-hats.

2. Basic Adjustments

• Boost (increase) or cut (decrease) the bands depending on what you want to achieve.
• Bass (Low): Boost for more depth, cut if it’s too boomy.
• Low-Mid: Boost for warmth, cut if it’s too muddy.
• Mid: Boost for presence and clarity, cut if it’s too harsh.
• High-Mid: Boost for brightness, cut if it’s too sharp or piercing.
• Treble (High): Boost for sparkle, cut if it’s too sibilant or hissy.

3. Start with Small Adjustments

• Start with small boosts or cuts, around 2-3 dB.
• Listen to the changes after each adjustment to understand how it affects the overall sound.

4. Common Use Cases

• Bass Boost: Increase the low band to add punch to bass-heavy tracks.
• Vocal Clarity: Boost the mid or high-mid bands to make vocals stand out.
• Cutting Mud: Reduce the low-mid band if the sound is too muffled.

5. Use Your Ears

• Trust your ears. The goal is to make the audio sound good to you.
• Listen in context: Make adjustments while listening to the entire mix, not just one part.

6. Practice and Experiment

• The best way to get good at using an EQ is to experiment with different settings and listen to how they affect your sound.

Summary

Using a 5-band EQ is all about balancing the different parts of your audio to achieve the sound you want. Start with small adjustments, understand what each band does, and trust your ears to guide you.

Happy EQing!