H1H Troubleshooting Guide

 Here’s a step-by-step guide to help you troubleshoot most of the common issues that we have encountered.


  1. Crackling Noise Issue


Step 1: Check Device and Settings


Ensure your device is compatible: Confirm the device you’re using (Apple iOS, PC, Android) works with the headphones.

HellBlocker setting: Is HellBlocker ON? If yes, proceed to the next step.


Step 2: Firmware Update


If you experience crackling noise, we recommend updating the firmware.


Download and Install Firmware: Follow the steps in the email sent by our support team to update your headphones.

[Link to Firmware Update]

  

Step 3: Test the Headphones

After updating the firmware, check if the crackling noise persists.


Solved: You’re good to go!

Not Solved: Proceed to the next step.


Step 4: Contact Support for Replacement


If the issue persists after the firmware update, contact our support team to arrange a replacement under warranty.



  1. Audio Loss Issue


Step 1: Check HellBlocker and Passive Mode


HellBlocker ON: Is the audio loss happening when HellBlocker is enabled? If yes, follow the firmware update process.

Analog Input (Passive Mode): Test the headphones in passive mode (power OFF) using an aux cable to see if audio is working.


Step 2: Update Firmware


Update the firmware using the instructions provided by our support team.

  - [Link to Firmware Update]

  

Step 3: Test Headphones


Solved: If the issue is resolved, enjoy your listening experience!

Not Solved: Contact our support team for further assistance or replacement.




  1. Low Volume Issue


Step 1: Confirm Volume Settings


Aux Mode: If using an aux cable:

In active mode (powered ON) ensure the firmware is updated.

In passive mode (powered OFF), volume control is based on your device (phone, tablet, etc.).


Step 2: Check Streaming Apps


If the issue occurs only with streaming services (Spotify, Apple Music, etc.), check if audio normalization is enabled.

Disable audio normalization in the app settings (e.g., Spotify, Apple Music) to improve loudness.


Step 3: Device Volume Controls


For Apple devices: Check if "Headphone Safety" is enabled and limiting volume.

For Android devices: Ensure "Absolute Volume" isn’t limiting loudness. You can turn this off in the developer options.


Step 4: Contact Support

If the issue persists, contact our support team with details about the device and how you’re using the headphones.