First Firmware Update (Only relevant for customers that received an email about it)

Important: 

  

1. Why we need need you to take action? 

Due to some initial early version compatibility issues, we kindly ask iPhone users to use our MAC or Windows Upgrader tool for the first firmware update. Rest assured, this is a one-time requirement, and all subsequent updates will be smoothly handled through the mobile app, just like for Android users.

2. How to download the update?

DOWNLOAD DESKTOP / Android HEAVYS EARLY VERSION UPDATER HERE 

*(only to be used if can not pair to the app, if you cant upgrade via Android, and if a Heavys Rep approved the use of this on your headphones)

after downloading please follow the steps below. 

At the end of the process please download our Mobile App and connect to check your latest firmware version. 

How to install: 
1. download the Zip File: Once the zip file is downloaded, it is usually saved to your Downloads folder by default.

2. Open Finder and navigate to the Downloads folder or wherever the zip file is saved.

3.Extract the Zip File: Double-click on the zip file to extract its contents. This will create a folder containing the app files.

4. Open the extracted folder to review its contents. Look for the application file (usually ending with .app extension).

5. Once open, you will see this screen:

6. Please proceed with the installation following the on-screen instructions.

7. Connect your Heavys using a USB Type-C cable that supports data transfer (You can use the one that comes with Heavys as long as it's compatible with your Mac or PC).

8. Once connected, you’ll see this screen.

9. Click next, and the update will begin. It should look like this:

10. Once update is done your screen should look like this:

Once the update is done, please turn off your Heavys Headphones, turn them back on, and check if the issue is resolved. 

3. Have questions? 

Please visit the dedicated FAQ of this page or reach us at support@heavys.com 

What is version 0.5.6?

Version 0.5.6 was the firmware version our earliest pre-order backers received. Most of you received a later version (version 0.5.9).  If your headphones have version 0.5.9 or later, you can ignore this instruction manual and move on with your life.  we will send email with instructions to customers with 0.5.6 version.

What is the 0.5.6 software updater?

The 0.5.6 software updater is a software program you can easily install either on your MAC or PC computer. It can update your headphones via a USB cable. Not all of you need to use the software updater. Actually, most of you will not.

How do I know if I have version 0.5.6 installed on my phones?

You will receive an email from us telling you so. If you have not received such an email, you have a later firmware version and can completely ignore this instruction guide. This software updater is only relevant for customers with iPhone and version 0.5.6 installed. If you are using an android phone, you can also ignore this and move on with your life.

Why do customers with version 0.5.6 need to download a software updater and not update through a mobile app?

Version 0.5.6 users need to download a special firmware updater for their first update. Following that initial update, all following updates can be done through a mobile app.. Once the 0.5.6 software updater is used to upgrade to the next version (0.5.9) , all other updates will be done through our mobile app once it is released end of 2024.

What will happen if I do not install the firmware updater or update my firmware?

You will stay with your current firmware version. Continue to enjoy your H1H Heavys but will not keep up to date with additional enhancements and upgrades we provide through the firmware updates.

What will the software I download do?

This updater will upgrade your firmware to the next version (0.5.9) and allow you then to use a mobile app for all future updates.   There is also some other updates that may be relevant to you which we will specify in the email we send you.