FAQs

The Product

Our Heavys Headphones Bundle includes Heavys H1H Headphones, Premium travel case, 1.3 meters (~4.25 ft) Aux Cable and a triple-purpose USB-C cable that can be used for charging,  listening, and for Firmware updates

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Our Heavys Shells + Headphones Bundle includes everything in the regular Headphones bundle plus a pair of the selected custom Snap-On shells.

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For accessories such as a travel case, merch and cables, visit here: https://www.heavys.com/collections/frontpage

For Shells visit Here:
https://www.heavys.com/collections/shells

Heavys H1H Headphones - full Product Overview can be seen HERE

Type

Full size around-the-ear headphone

Drivers

Dynamic

Drivers per side

4 (2 low / mid range speakers, 2 high frequency tweeter)

Frequency range

5 Hz to 46 kHz / 5 Hz to 24 kHz as Bluetooth headset
THD at 100 dB SPL, 1 kHz: >0.05%

Weight

410 g / 14.5 oz

BT Version

5.1

Codecs

SBC, AAC, aptX adaptive

Battery lifetime

up to 50 h

Noise Cancelling

High efficiency PNC combined with a mild ANC for lowest levels of perceived disturbance (Labeled HB: HellBlocker)

Modes

Wired Pure Passive, BT Passive, BT ANC, BT Transparent

Max SPL

According to IEC 62368-1

Voice Pick up

2 microphone end-fire array

Controls

Volume up / down, play / pause, next / previous song, take / decline / end a call

USB

USB-C socket for charging and digital in

Heavys Immersive Sound will be perfect for Gaming, we've received endless positiver feedback about this experience.

Note that the built in mics of the H1H are digital, so only work over bluetooth.

You will need our analog zero latency cable and mic to connect to most consoles or if you want a wired experience with a mic.

we offer all of this included in our Gaming Bundle HERE

make sure to properly insert cable all the way for best sound.

Passive Analog Mode - Analog cable connected with headphones off, no noise cancellation or button control, analog signal goes directly to the drivers. 

Analog Active Mode - analog cable connected with headphones on, signal goes to internal ADC, noise cancellation is available, but no controls.   

USB-C Passive Mode - USB-C cable connected with headphones off, no ANC or controls, Hi res uncompressed digital signal from USB-C to internal DAC only. 

USBC Active Mode - USB-C cable connected with headphones on, ANC and controls are available, uncompressed Hi res digital signal from USB-C to internal DAC. 

Bluetooth Passive Mode - Bluetooth connection without Noise cancellation.

Bluetooth ANC Mode - Bluetooth connection with active noise cancellation.

Bluetooth Transparent Mode - This mode lets you better hear your surroundings without removing your headphones.

the HEAVYS App is now live on the Apple Store and Google Play store.

for all app FAQ please visit this page:

https://www.heavys.com/pages/heavys-mobile-app-faq

The App includes an EQ, firmware updates and enable the enhancement of exciting new advancements in the near future.

Absolutely. Heavys comes Bluetooth enabled and you can easily connect it with any phone or device that supports Bluetooth.

Yes, we do.

Our Headphone Bundles all come with a Premium protective And Eco-Friendly Travel Case.

You can purchase and additional case here: our online store.

Yes, a built-in microphone for calls and voice commands is included.

Cable included:
* USB-C to USB-C 1.4 meters (~4.59 ft for charging and wired mode listening & Firmware updates).
* Regular AUX cable 3.5 to 2.5 mm 1.3 meters (~4.25 ft).

Cables you can purchase:

We have 5 built-in microphones perfect for voice calls and enhanced noise cancelation. Please note, voice calls and mics are designed to be available via bluetooth only (not via audio cable)

Heavys headphones are designed to be great headphones at an affordable price for any music genre. They pack strong specs and technological innovations that help create a great all-around set of headphones. As we are geared for heavy music, the features complement that but you will have an excellent experience listening to any music. .

Heavys can be used and listened to in both wired and wireless modes. They support 5.1 BLE Bluetooth and can be wired in through USB-C or an analog 2.5mm to 3.5mm cable which is included in every bundle.

Make sure the cable is properly inserted all the way in. and that the shoulder of the connector fits the shoulder of the headphones around the jack in the right angle

Blue / Red blinking: Pairing

Blue / Green blinking: Pairing successful (3 seconds)*

Blue: Bluetooth connection

White: USB Audio

Green: Analog Audio

Red: Charging

Red Blinks: Battery Low

Transparent mode enables you to hear some of the noises around you and outside surroundings while on Hell Locker - Activated mode. so that you are not completely disconnected.

you can activate it by pressing both buttons on each side of the large volume knob at the same time

Shipping & Taxes

Good news! Heavys are in stock and ready for immediate shipment! As soon as you place your order, we'll process it swiftly within 1-2 business days

Actual delivery times vary between countries. Please note that while our couriers will deliver the package as fast as possible, the import and customs process within your country may delay the delivery date and is out of our control

We include tax, duties and VAT for most countries for most orders, and it will be specified during checkout. In some cases, specific country duties, if applicable, will need to be reconciled directly as with any consumer electronic goods ordered online since every country has its own taxes and procedures.

Absolutely! We offer shipping to many countries worldwide including the US, UK, CA, AU, JP, EU and many more. Wherever you are, we've got you covered! full list is available on the checkout page dropdown.

Unfortunately we currently can not ship to Russia and Ukraine.

Mobile App (Now Available)

1. Make sure your headphones are connected to the Heavys app

2. Make sure you are playing music in one of your music apps. (EQ will only be visible when music is actively playing)

for all app FAQ and how to use the EQ please visit this page:

https://www.heavys.com/pages/heavys-mobile-app-faq

for all app FAQ please visit this page:

https://www.heavys.com/pages/heavys-mobile-app-faq

for all app FAQ please visit this page:

https://www.heavys.com/pages/heavys-mobile-app-faq

Shells

The shell is attached by four grooves in the H1H headphones located on the outside of the cup. In order to detach the shell, place your thumb on one side for leverage and use your middle and index fingers on the other side to pull the shell off the cup.

In order to mount the new shell, place it in the same place as the old one and push until you hear a click.

Heavys Shells are an innovative way to personalize your Headphones with custom designs and artist collaborations. Shells utilize an interchangeable 'Mix & Match' method. You can collect as many shells as you want and swap them out through a simple snap-on system.

Shells are designed to be interchangeable. You can collect multiple shells to customize your headphones as you please. Check out the available designs on the Shells Collection

At the moment, we don't offer shell customization services.

However, we add new designs and artists every month.

if you have specific bands or ideas in mind that you'd like to suggest to us, we would greatly appreciate your input. Please feel free to send your suggestions to partnerships@heavys.com, and we'll certainly consider them for future offerings or improvements.

Service / Warranty

We offer a one-year limited warranty on all of our headphones, please review our full warranty page.

Shells are available for replacement.

The ear pads will be replaceable in the future. Additionally, the headpad is also planned to be replaceable. Please note that these replacement parts are not yet available, but soon

Orders

REGULAR ORDERS are shipped within 2 business days of placing your order.

You will receive an email with the tracking number as your order is ships.

PRE-ORDERS (only made before Nov 2023): Most H1H pre-orders were shipped. If you have pre-ordered and still have not received your order please contact us viasupport@heavys.com

Our return policy allows customers who purchased headphones from our website to return them within 14 days of receiving the order, as long as they are in new and unused condition with original packaging.

Refunds are issued for the purchase price minus any fees including shipping fees and are processed within 14 days to the original payment method after we receive the returned item.

Customers are responsible for return shipping costs and any customs fees for international returns.

We do not accept returns for damaged, customized, or heavily used headphones. The warranty covers defects within the warranty period.

We ship to both residential and commercial addresses within the United States and internationally.

Please take note that we do NOT ship to P.O. boxes and FPO/FPO addresses will require a special delivery service and fee

Yes! You can use Shop Pay for payments in the US, or Klarna for payments in other countries. Paypal is available as well with payment options in some countries

Tech / Spec

Our battery is one of the top in the market - it lasts 50 hours without ANC (Noise-canceling, aka Hell Blocker), and 40hrs with ANC.Like any electrical device, extreme cold may damage the battery, so we do not recommend taking the headphones out to temperatures below -20℃.

Yes.

LDAC is not supported.

Want to Boost Volume + Optimize Dynamic Range?

MOBILE iPhone USERS:Adjust your mobile device settings that limit Sound/Bluetooth output limitations for headphones. (usually under sound & haptics menu/Headphone safety) both iPhone and Android have these settings.

*Please note we do not recommend prolonged high-volume listening sessions*

MUSIC STREAMING: Disable features like AppleMusic’s "soundcheck" of Spotify’s or Deezer's "audio normalization" options to unlock the full dynamic range and get some more volume.

The depth at the rear side will be 28 mm (1.1 Inches) which should be enough for most ears.

At 55℃ (131 F) a full battery charge will last 90% time compared to a controlled temperature.

The USB-C socket is for charging and digital data exchange.  It is designed to be a digital input to the internal DAC. The analog input is a balanced 2.5mm 4-pole socket.

The built-in DAC will be driven by a Mac or PC,  an iPad with USB-C, or an Android Smartphone or Tablet using a USB cable. An iPhone or iPad without USB-C can be used with a dedicated adapter.

5.1

Yes, you can wear your glasses with the headphones.

Frequency range: 5 Hz to 46 kHz.

SBC, AAC, aptX adaptive

THD at 100 dB SPL, 1 kHz: >0.05%*

You can use and listen to Heavys, both wired and wireless. Heavys supports 5.1 BLE Bluetooth but is also wired in through USB-C or AUX 3.5 to 2.5mm.

Yes!! we offer replacement kits for Ear Pads HERE and your HEAD PADS HERE

We also offer a Head Pad for Smaller heads with extra cushioning HERE

Frequency Response Graphs change depending on several non-objective parameters and we do not offer one at this time